FAQs Page
What to do if you can't get into the VZones.
There are a few common problems that members encounter when entering the
VZones.
If you’re having problems, try these remedies first:
Problem: You try to log on but you keep getting
one of two error messages:
1. "Sorry, your version of the VZones software is not supported by
this server".
2. You are asked to download the software again and again.
Remedy: First, make sure you are log into
the correct VZone. For example, if you subscribe to Dreamscape, you will
not be able to enter newHorizone. If you are entering the correct VZone,
then open this PDF file that will guide you through the process of modifying
an incorrect browser setting.
Problem:
The first time you try to enter the system doesn’t recognize your
account ID or password.
Remedy: Open your browser, if it is Internet
Explorer, go to the Tools menu at the top of the page, select Internet
Options from the drop-down menu and then under Temporary Internet files,
delete all files. You may want to reboot your computer and then enter
the VZone you subscribe to.
Problem:
My computer seems to be stopping me from opening the client software or
connecting. I access from a machine that uses a firewall .
Remedy: Here are some general tips for accessing
VZones from behind a firewall:
I) Fully routed network where each client computer has its own public
IP.
Such networks are used in Universities, large companies or similar
governmental, corporate or educational facilities. The computers in such
a network are always "online" and can use the VZones software
without
having to prepare the client computer or network. However, the network
operator may decide to block certain "unknown" network traffic
to
increase the security on the network. If such a firewall is installed,
you would have to contact your responsible operator to have a number of
TCP ports opened on the firewall. DreamScape: IP: 209.128.68.141 ports:
14000 and 32900
newHorizone: IP: 64.90.184.5 ports: 14010 and 64697
Seducity: IP: 64.90.184.23 ports: 15010 and 32910
II) Small network with Network Address Translation Smaller companies,
or home networks use Network Address Translation
(NAT) to share a single Internet connection - and thereby, a single
Internet address - among many clients. Just like in the setup above, the
client computer usually has full access to the Internet, unless a
Firewall is blocking several specific or many unknown ports. In this
case, you would have to make sure that the same ports as listed above
are opened up. Additionally, however, the client computers need to be
able to resolve
the symbolic hostnames that are used when logging in into the real IP
addresses. For this, either a redirecting DNS server or DNS proxy need
to exist in the network and be configured for the client computer. Most
small business / home network NAT solutions provide such a service,
including Windows' built-in Internet Connection Sharing service.
III) LAN with dedicated Proxy server(s) Proxy servers do NOT, unlike a
NAT router, provide a direct connection
from the client computer(s) to the Internet. VZones 3.0 and above
include support for SOCKS based proxy servers. If such a proxy
exists in your LAN, you have to configure Windows' Internet settings
with this SOCKS server's details (name or IP address, port) before
installing the VZones client.
Other Proxy servers, such as simple HTTP proxies (Squid, WebWasher, MS
Proxy Server, ...) are not sufficient to run VZones.
IV) Traditional Dial-Up connections Occassionally, Internet providers
block unknown ports for their
customers. If this is the case, you should ask your ISP to open the
ports listed above, or, if your ISP refuses to do this, switch to a different
provider.
Problem:
You get a full or half black screen when you try to enter, or may be able
to enter, but not get a complete or correct screen.
Remedy: This is often due to your video card
not being able to cope with our color settings. To fix this, go to Start
button on the desktop, open Settings and then Control Panel, and then
select Display. In the Display Properties dialog box, select the Settings
tab and choose the 256 colors option in the drop down menu. Click the
OK button and then reboot.
Problem:
You install a new launcher plug-in and then cannot enter the VZones.
Remedy: As with many applications, download
plug-ins such as Getright, often inadvertently reassign files. You will
need to uninstall the plug-in and then reboot.
Problem:
You install
an unauthorized VZones plug-in that you may have learned about from another
VZones member. Once installed, you can enter the VZones but some functions
no longer work.
Remedy: Don’t install unauthorized
VZones plug-ins. You will need to uninstall the plug-in, reinstall the
VZones client software and then reboot.-
Billing and Account FAQ's
Q.
How can I
pay for my subscription?
A. The preferred process is by credit card
or debit card, but you can also pay using Paypal’s Subscription
service. Naturally, you must open a Paypal account first. For details,
click here. Paypal accounts take 24 hours to activate as they have to
created manually by our team. For quicker access to new accounts, use
our credit card system on the regular sign-up page.
Q. Can I pay my subscription by check or
money order?
A. You can no longer pay by check or money
order. You can however pay using Paypal. For details, click here. You
can also pay using Western Union. For details, click here.
Q. When does the charge hit my credit card
or debit card account?
A. Your credit card or debit card is immediately
charged when your subscription starts. For renewals, we take the funds
on the last day of your current subscription.
Q.
How and when can I cancel my account?
A.
You can cancel your account at any time, just go to: www.vzones.com,
sign on to your account and select the ACCOUNTING option. You will be
taken to a page where you can make changes to your account.
PLEASE NOTE: When you cancel your account, the change goes into affect
at the end of your current subscription. YOU WILL BE BILLED FOR YOUR
CURRENT SUBSCRIPTION. Customers who pay by PayPal or Western Union cannot
use the accounting function to cancel. Please go to the Support Form
to notify our support group.
Q.
How do I
change the credit card or debit card I’m using?
A.
You can change the credit card or debit card you’re using at any
time by going to: http://www.vzones.com/, sign on to your account and
select the ACCOUNTING option. You will be taken to a page where you
can make changes to your account.
Q.
How can I change my password?
A.
You can change
your password at any time by going to: http://www.vzones.com/, sign
on to your account and select the ACCOUNTING option. You will be taken
to a page where you can make changes to your account.
Q.
How can I create a second account?
A.
You can create
as many accounts as you wish. However, we limit to the number of accounts
that can be created on one credit card or debit card to three. To subscribe,
click here.
Q.
When do account
changes take place?
A.
Changes are immediate.
Q.
Can deleted accounts be reactivated?
A.
Deleted accounts
can be reactivated but there will be NO AVATARS on the account. Please
go to the Support Form to notify our support group.
Q:
Can cancelled accounts be reactivated?
A.
Cancelled accounts can be reactivated up to 90 days. Please go to the
Support Form to notify our support group.
General
FAQs
Minimum Requirements:
Required: Pentium 133, 32MB RAM, Windows 95, 14.4 Modem
Suggested: Pentium 200, 64MB RAM, Windows 95, or better. Modem: 14.4
or greater.
Characters in names: If you have symbols such as "@"
or "£" in your name may have problems sending or receiving
ESP. As an example, if you send ESP to somebody with the cents-sign
symbol, the server does not think the avatar is inworld and redirects
the message to ESP mail. This is rather annoying, but the avatar can
still receive the message. Those trying to type in a name with special
characters may not be able to duplicate the character easily.
Quick glossary
of VZones Terms:
Avatar
- the technical
name of your on-line persona.
Acolyte-
avatar who serves the community of Dreamscape. Ask Acolytes for in-World
help. They are your guides in the Dreamscape.
Caretaker
- an avatar
who serves the community by assisting the World Managers in building
the virtual zones, implementing events, and helping oversee the development
and smooth running of each VZone.
Guides
- volunteer
avatars who serves the community of newHorizone and other VZones. You
can page Guides for in-world help.
Token
- the inworld
currency. You earn tokens with time spent in a VZone. Currently in newHorizone
and Dreamscape it's 100 tokens per hour (up to 5 hours per session)
for time spent as an avatar. They are paid out every hour of online
time completed. Check your nearest ATM for your account balance.
Inworld
or inZone -
refers to being inside a VZones virtual zone or world.
World Managers - Manage all aspects of inworld needs.
SysOp
- System
Operator. A SysOp oversees the community's message boards. SysOps have
no jurisdiction inworld but can help you with technical problems you
may encounter while inworld. SysOps are "remote staff" who
are volunteers from around the world.
Client
- the technical
name for your VZones software that is installed on your personal computer.
It's a "client" of the VZones "server."
Server
- the technical
name of the machine that runs the codes and scripts to display VZones.
It communicates to all the clients logged into it. When you Enter VZones,
you're logging into the VZones server.
Waking
World or Real World – where
we all live when not in the VZones.
VZT
- is the
same as the Pacific Time Zone. Many events in the zones are announced
in "VZT."
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