Your email address


The VZone where you are having a problem
newHorizone Dreamscape

Your account ID


MAC information
Mac OS X Mac OS 9 Mac OS 8 Mac OS 7

Browser type and version you are using


Type of connection to the internet
28K Dial up 56K Dial up DSL Cable T1

ISP name


How much RAM does your computer have?
Megabytes

Have you ever had this problem before?
Yes No

Do you have a firewall installed?
Yes No Don't know

Have you recently installed any new software?
Yes No

If you have a high speed connection, do you share it with one or more other computers?
Yes No

Is the problem you are having listed here?
Please scroll down and make a selection I'm told to download the software each time I try to enter I get a message that my version of the client is not supported I get a message of a Sybfusion Error My password or account ID do not work I get a black screen when I try to enter Login pages load slowly or not at all "Cannot contact host computer" comes up I get an error page showing "504 Gateway" I get extreme lag inworld, and I'm unable to move I cannot login my second or third avatar I cannot download the client software My problem is not listed here

If the problem you are having is not listed above, please describe
the problem in detail