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By Cosmic Andy (Staff)
#16004
Apologises for the downtime from 4pm today. We have seen a few crashes this week caused by a member sending too many ESP Mail messages via the ESP system. This has resulted in a memory/storage issue in the database which has then caused corruption which required restoring of data from 5 hours before the problem. We have again today had to restore data back 5 hours. We have taken steps to stop this problem happening, but it is also part of a bigger issue related to the code being originally created in 1993 and now still using the same database from 1999.

To keep the world stable and now for my team to focus on resolving this bigger problem we have decided to reduce some of the Christmas quests.

Update to follow over the weekend and next week.

We are currently running on double tokens.

If you have any IW issues related to the time period from when we have restored the backup please raise a support ticket.

We are confident steps we have taken now will not see any further crashes or the need for a restoring of backups.

As always we thank you for your continued support and one crash at a time is one step closer to becoming a crash free world as we slowly work to permanently fix each issue.