- Wed Aug 29, 2018 2:14 pm
#3355
Our main network provider had unscheduled or as they advised us last minute scheduled work without notice.
We have issued all avatars with 200T via the ATM so you've not lost out on tokens while playing in the backup world.
TST will see a 24 hour vendo with free gift.
While downtime is unfortunate as each month goes by we are one step closer to having 100% uptime (our goal). With full access to the older WA and tokens being paid for the time in backup we hope that overall members were happy by being in the older version and still being able to play.
What steps have we taken to resolve this from happening again?
- We are already in the process of upgrading our network so it's load balanced and fail over between 2 providers. This is due to be complete and live in 4 weeks. This means in the result either one of the network connections powering VZones is offline the other will take over automatically without needing to enter the backup world.
- In the last 2 weeks we have added all instant failover network hardware which means in the event of any network hardware failure in the future we will not see any down time.
- We will be switching to the first stage of the new backup world in the next 2 days. This has automatic sync of new users and a new fun place to play in during maintenance windows. The new backup world release is the first stage so it's a very small area where you will start as a new avatar with limited options. As this is developed you'll enter a mini beautiful new world where everything is free and tokens are unlimited.
- We are 75% completed in having total failover for the VZones website & VZones login servers.
- Today we have installed remote reboot via 4G to all servers & network hardware.
- Today we have been given an updated SLA from our primary network provider & 48 hours notice on all future planned work.
- Backup Worlds require daily maintenance just like WorldsAway which we believe is the reason the world crashed when everyone first enetered because daily maintenance was not being done. During September we will automate this process so all worlds and daily maintenance is done automatically via the server at a fixed time.
We have issued all avatars with 200T via the ATM so you've not lost out on tokens while playing in the backup world.
TST will see a 24 hour vendo with free gift.
While downtime is unfortunate as each month goes by we are one step closer to having 100% uptime (our goal). With full access to the older WA and tokens being paid for the time in backup we hope that overall members were happy by being in the older version and still being able to play.
What steps have we taken to resolve this from happening again?
- We are already in the process of upgrading our network so it's load balanced and fail over between 2 providers. This is due to be complete and live in 4 weeks. This means in the result either one of the network connections powering VZones is offline the other will take over automatically without needing to enter the backup world.
- In the last 2 weeks we have added all instant failover network hardware which means in the event of any network hardware failure in the future we will not see any down time.
- We will be switching to the first stage of the new backup world in the next 2 days. This has automatic sync of new users and a new fun place to play in during maintenance windows. The new backup world release is the first stage so it's a very small area where you will start as a new avatar with limited options. As this is developed you'll enter a mini beautiful new world where everything is free and tokens are unlimited.
- We are 75% completed in having total failover for the VZones website & VZones login servers.
- Today we have installed remote reboot via 4G to all servers & network hardware.
- Today we have been given an updated SLA from our primary network provider & 48 hours notice on all future planned work.
- Backup Worlds require daily maintenance just like WorldsAway which we believe is the reason the world crashed when everyone first enetered because daily maintenance was not being done. During September we will automate this process so all worlds and daily maintenance is done automatically via the server at a fixed time.