All discussions regarding VIP memberships

Moderators: Pyewacket, pyewackt

User avatar
By Cosmic Andy (Staff)
#2418
I'm sorry you are getting stressed. Hopefully this will solve it all for you.

It's two different things you are doing...

1) The ticket is an email for help/support. You emailed us asking how to get free turf rent. David replied with instructions on how to do it. No reply from you was sent back so we didn't have anything else to reply to.

2) You've submitted your request for free rent turf via the form David directed to you. Lil Piece o Pet was the first turf you requested free rent for in NH River Turfs. There is no turf in this area with that name so it was not set to rent free. Your 2nd request was for turf PetMePlease which has free rent. In NH Village Turfs you also asked for free rent on Lil Piece o Pet but no turf with that name but you also requested in the same area Where The Stuff Is which has free rent on it.

So the 2 areas you've requested have free rent on 1 turf in each location.

Hopefully everything is resolved now but if you have any further questions please let me know.
User avatar
By PetMePlease727
#2421
Ok I understand now.... The problem was Lil Piece o Pet was the old name... then when it was brought to Riverside it became PetMePlease I will submit another request for that one, altho I think I did already LOL.. … … As for the Village turf which U say is now rent free, it still looks like I can pay rent if I wanted to and that's what was confusing me... and it also has a rent due date when I click floor …. Thanks for clearing this up and I apologize if I get flustered... Im a crazy Brooklyn girl … :)

PetMe & Co
User avatar
By roystonja
#2863
Just had to send in a Ticket myself on this as none of the turfs I sent in forms for are showing as rent free...
Apparently all of my applications where lost and/or ignored...
I fell special...
User avatar
By David (Staff)
#2869
Please confirm your ticket number and I'll make sure this is sorted for you.
roystonja wrote:
Tue Jul 31, 2018 1:37 am
Just had to send in a Ticket myself on this as none of the turfs I sent in forms for are showing as rent free...
Apparently all of my applications where lost and/or ignored...
I fell special...
User avatar
By VCM
#2896
I submitted almost a month ago, and never got a ticket. It just said someone would contact me soon.

I just now resubmitted. I had the same issue when I applied to get my nH stuff back , it just didn't go through the first time.


VeganCodeMonkey
10263
Chez VCM
Beach Turf
User avatar
By wade
#3374
FYI - I made a free rent request around 4-6 weeks ago and never had a response, so I paid the next months rent anyway. Then I see a post to open a ticket... David confirmed that my TST rent is paid for, but there was never any notification and shoes a next rent due date. Posting this info so people will know that they should not expect any feedback unless they open a ticket to confirm the turf rent is addressed, as well as seeing that there will always be a "due date". Thanks David for confirming the rent is paid.

IMO, it would not take much to let a person know the rent is confirmed free. Maybe something could be added to the account information with details or something to show no one will lose their pixels, or add to the request page to confirm no notification would be sent unless a ticket is opened for confirmation... Reading through all of the posts clearly shows there is a disconnect in these types of processes. This would also limit stress on some people and reduce unnecessary posts and confusion.

Regards,

~Wade

<Hello, I can confirm this has been paid. It will always show a due date. You just won’t ever need to pay it.>

Best Regards
David
VZones Team>
User avatar
By rfj
#4227
What is the correct procedure to request "Free Rent" for a turf for VIP members?

How many turfs are VIP members allowed to have free rent on? I have read some posts that seem to imply 2 turfs can be changed to no rent.

Than k you <f7>
User avatar
By Coal (Helper)
#4236
rfj wrote:
Thu Nov 01, 2018 4:40 pm
What is the correct procedure to request "Free Rent" for a turf for VIP members?

How many turfs are VIP members allowed to have free rent on? I have read some posts that seem to imply 2 turfs can be changed to no rent.

Than k you <f7>

Hiya RF!

The article that explains free turf rent for VIP members is located here: https://www.vzones.com/help/how-do-i-re ... p-account/

You receive one free turf rent per location except at Hotel. All of this is explained on that link though.

Enjoy!