[Cosmic Andy (Staff)]

We are aware of some network issues out of our control that will make login from 7:30 PM WA slower than normal. We have been advised ths is due to be resolved soon and anyone already IW won't have any issues.

[roystonja]

We are aware of some network issues out of our control that will make login from 7:30 PM WA slower than normal. We have been advised ths is due to be resolved soon and anyone already IW won't have any issues.

Why does it only impact communication with the login service or server and not those already logged in? And why only after 19:30 WA time? And why at times am I sent to London when trying to login when this happens? Is the login server on a different subnet somewhere? An explanation that is a little more in depth would be appreciated by all I am sure...

Many thanks

[wa_quax]

Can't get in due the nework problem?
As a fast work around, try to use the web client (free chat..) instead of the windows client... this works for me ...

Quax

[Cosmic Andy (Staff)]

The issue has been resolved.

The network provider that hosts the login server had an outage which started at 7:30 PM WA. The same provider hosts the fail over service for the login server which was setup last month and sadly all 3 networks from this company were down. We will make changes to our network setup so we have fail over on the fail over service for the login server service.

Anyone who was already logged in didn't have any problem as they were already logged in and passed the network which had the problem so thankfully it only caused a short problem for a very small number of members.

[Cosmic Andy (Staff)]

Thanks for pointing that out that the web service was running as normal the entire time. I should have said that from the start!

Can't get in due the nework problem?
As a fast work around, try to use the web client (free chat..) instead of the windows client... this works for me ...

Quax

[Cosmic Andy (Staff)]

I've been advised @ 10:28 the network host for the login server is having issues again. They have advised us it will be resolved ASAP. To confirm that this will only be an issue for people not already logged in. If it's a problem for you please login and play at: https://www.vzones.com/chat/

[Cosmic Andy (Staff)]

It's now been resolved.