If you need help with anything related to in world you can start by asking another member that you see on the street or by visiting our FAQ or forums. If you can't find the answer then you can ask one of our friendly Acolytes & mysterious Oracles who are specially trained citizens that offer in world support. You can page a staff member by clicking Help then Page Acolyte. The schedule below shows the times when Acolytes are available.
If no Acolytes & Oracles are on duty or you need help with an of world issue such as subscription or billing problems please open a support ticket and we will reply via email asap.
Some issues can only be handled by special citizens such as Mr Lottery who is the only citizen who can sell lottery tickets and answer questions related to the WorldsAway lottery.
Bot Support BETA - We are testing a new bot system. When staff are not online a bot will take a message which will then be handled by the next member of staff on duty. During this time please do not expect an instant response. Please provide the bot with as much as information as needed to help answer your question.